Returns & Exchanges
At Protalus, we are committed to your comfort and offer a 90-day money-back guarantee to ensure you find the perfect alignment. If you are not completely satisfied with your purchase, you can return or exchange your insoles even after wearing them.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to begin the process.
Select Your Preference
Choose whether you would like to exchange your item for a different size or receive a full refund to your original payment method.
Print and Pack
Download your prepaid shipping label, securely package your items, and attach the label to the outside of the box.
Ship and Track
Drop off your package at any authorized carrier location and keep your tracking number until your refund or exchange is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing