Frequently Asked Questions
Everything you need to know about your Protalus experience.
How long does shipping take within the United States?
Standard shipping typically takes 3 to 5 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
What is your return and exchange policy?
We offer a 90-day money-back guarantee. If you are not completely satisfied with your purchase, you can return or exchange your items within 90 days of the original purchase date.
How do I know which size to order?
You should order based on your standard shoe size. If you are between sizes, we generally recommend sizing down for the best fit and alignment support.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking link. You can also log into your account on our website to view your order history and status.